2024知到网课 饭店管理（双语）智慧树答案

第一章 单元测试

1、判断题：Room service refers to food and beverage services delivered to a guest’s room．（）
A:对
B:错
正确答案:【对】

2、判断题：Hotel product is perishable.（）
A:错
B:对
正确答案:【对】

3、判断题：Hotel chain refers to a group of hotels with the same brand name．（）
A:错
B:对
正确答案:【对】

4、判断题：Franchisee refers to those who manage the brand and sell the right to use the brand name．（）
A:错
B:对
正确答案:【错】

5、判断题：The majority of hotel brand own the hotels．（）
A:错
B:对
正确答案:【错】

第二章 单元测试

1、判断题：Top-level managers can supervise the work of fewer persons than can subordinates at lower levels．（）
A:对
B:错
正确答案:【对】

2、判断题：Each employee should report to only one boss for a specific activity．（）
A:对
B:错
正确答案:【对】

3、判断题：Span of control refers to the number of people one supervisor can effectively manage．（）
A:对
B:错
正确答案:【对】

4、判断题：Hotel G.Ms must be able to utilize conceptual skills、interpersonal skills、administrative skills and technical skills to be effective．（）
A:错
B:对
正确答案:【对】

5、判断题：Orientation is the process of providing basic information about the organization that should be known by all of its employees．（）
A:错
B:对
正确答案:【对】

第三章 单元测试

1、判断题：Typically the selection decision is made by the Human resource department．（）
A:对
B:错
正确答案:【错】

2、判断题：H.R is both a line and staff function．（）
A:错
B:对
正确答案:【对】

3、判断题：HR department belongs to staff department．（）
A:对
B:错
正确答案:【对】

4、判断题：The turnover level in hotel is high．（）
A:对
B:错
正确答案:【对】

5、判断题：Upselling training is usually provided for desk agents.（）
A:错
B:对
正确答案:【对】

第四章 单元测试

1、判断题：Lodging is a service business.（）
A:对
B:错
正确答案:【对】

2、判断题：Service is an attitude as much as it is a skill.（）
A:错
B:对
正确答案:【对】

3、判断题：Concierge is the individual within a full-service hotel responsible for providing guests with detailed information regarding local dining and attractions, as well as assisting with related guests needs.（）
A:错
B:对
正确答案:【对】

4、判断题：Service Quality refers to the consistent delivery of products and services according to expected standards.（）
A:错
B:对
正确答案:【对】

5、判断题：Moments of truth is always negative.（）
A:对
B:错
正确答案:【错】