第一章 单元测试
1、单选题：
The following are the basic premises for room upgrading EXCEPT:
A:out of order
B:double selling
C:equipment damage
D:overbooking
正确答案:【out of order
】
2、单选题：
The Reservations Department is responsible for carrying out the following duties EXCEPT:
A:Taking care of all reservation-related procedures
B:Receiving the reservations
C:Waking the guest up on time the next morning
D:Updating the periodical report of guest resources
正确答案:【Waking the guest up on time the next morning
】
3、单选题：
Which is the duty of a concierge?
A:Updating the periodical report of guest resources.
B:Maintaining accurate files on all reservations.
C:Keeping in contact with guest resources.
D:Handling baggage for hotel guests.
正确答案:【Handling baggage for hotel guests.
】
4、单选题：
To reduce customers’ complaints, we are not supposed to:
A:Avoid difficult clients
B:Stay quiet and listen
C:Resolve ahead of time
D:Identify complaints
正确答案:【Avoid difficult clients
】
5、单选题：
Which should be the first step of check-out service:
A:Answering any questions concerning the bill that the guest may have.
B:Asking if the guest has recently signed any new bills.
C:Printing the bill for the guest.
D:Presenting the bill and total to the guest.
正确答案:【Asking if the guest has recently signed any new bills.
】
第二章 单元测试
1、单选题：
What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:
A:Check the room numbers and deliver the luggage one by one
B:Open the doors
C:Take the luggage to a safety place
D:Check the luggage
正确答案:【Check the room numbers and deliver the luggage one by one
】
2、单选题：
Which is not in the same class of word with ”towel rack”:
A:Sofa
B:Toilet
C:Washing basin
D:Bathtub
正确答案:【Sofa
】
3、单选题：
What should the room attendant say when knock on the guest’s door:
A:Is there anybody inside?
B:Housekeeping.
C:I’m room attendant.
D:Housekeeping. May I come in?
正确答案:【Housekeeping. May I come in?
】
4、单选题：
Which is NOT included in the personal laundry service for the guests:
A:Pressing and ironing
B:Laundry
C:Shoe shining
D:Replacement
正确答案:【Replacement
】
5、单选题：
What personalized housekeeping service can help the guests who is afraid of oversleeping:
A:morning call service
B:turn-down service
C:room service
D:laundry service
正确答案:【morning call service
】
第三章 单元测试
1、单选题：
What is the F&B Department responsible for?
A:Waking the guest up on time the next morning
B:Maintaining accurate files on all reservations
C:The food and drink that the guests will consume during their stay
D:Communicating with staff throughout the night
正确答案:【The food and drink that the guests will consume during their stay
】
2、单选题：
Which statement is NOT used when acquiring dining information on reservation calls:
A:When should we expect you, Madam?
B:For how many people, sir?
C:Can I get another beer for you?
D:When would you like your table, Miss?
正确答案:【Can I get another beer for you?
】
3、单选题：
What should be done first when there are no available times for the guest to make a reservation:
A:Ask the guest to find another restaurant by himself.
B:Ask the guest if he needs directions or a taxi to bring him out.
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