绪论 单元测试
1、判断题：我国酒店业的快速发展有目共睹，据有关预测，未来三年内，我国将成为世界第一旅游大国。
A:对
B:错
正确答案:【对】
第一章 单元测试
1、单选题：Room reservations.Good morning,what kind of room would you like?
A:passport
B:shop
C:cola
D:A double room.
正确答案:【A double room.】
2、单选题：Mr. King,how many pieces of luggage do you have?
A:Goodbye.
B:Six pieces.
C:Thank you.
D:This way please.
正确答案:【Six pieces.】
3、单选题：How much will a double room be for one night?
A:Thank you.
B:Three pieces.
C:RMB 120 yuan per night.
D:In cash.
正确答案:【RMB 120 yuan per night.】
4、单选题：May I ask what the entrance fee is?
A:Ok.
B:Not at all.
C:It’s free for anyone.
D:Thank you.
正确答案:【It’s free for anyone.】
5、单选题：Do you know if the guests can get drinks in the room?
A:Yes,you can.
B:cola
C:coffee
D:no
正确答案:【Yes,you can.】
6、单选题：Could you show me the way to the business center?
A:Not at all.
B:It’s free.
C:oh,no.
D:Sure,sir.
正确答案:【Sure,sir.】
7、多选题：What aspects will the guest complain about?
A:chipper cup
B:tattered curtain
C:overcooked peanuts
D:rickety chair
正确答案:【chipper cup;tattered curtain;overcooked peanuts;rickety chair】
8、多选题：What information should you ask when a guest wants to leave a message?
A:the room number
B:the phone number
C:call back
D:the card
正确答案:【the room number;the phone number】
9、单选题：According to the hotel policy, we are not allowed to use credit card.
A:False
B:True
正确答案:【False】
10、单选题：You can book two air-tickets from the operator with the switchboard.
A:True
B:False
正确答案:【False】
11、多选题：What aspects will the guest complain about?
A:tattered curtain
B:rickety chair
C:chipper cup
D:overcooked peanuts
正确答案:【tattered curtain;rickety chair;chipper cup;overcooked peanuts】
12、多选题：What information should you ask when a guest wants to leave a message?
A:the phone number
B:the room number
C:call back
D:the card
正确答案:【the phone number;the room number】
13、多选题：What aspects will the guest complain about?
A:chipper cup
B:rickety chair
C:overcooked peanuts
D:tattered curtain
正确答案:【chipper cup;rickety chair;overcooked peanuts;tattered curtain】
14、多选题：What aspects will the guest complain about?
A:tattered curtain
B:overcooked peanuts
C:rickety chair
D:chipper cup
正确答案:【tattered curtain;overcooked peanuts;rickety chair;chipper cup】
第二章 单元测试
1、单选题：The room maid can do turn-down service for DND rooms.
A:False
B:True
正确答案:【False】
2、单选题：All used amentities should be replaced when doing turn-down service.
A:False
B:True
正确答案:【False】
3、多选题：Most common turn-down service activities are .
A:
closing draperies
B:
wash
C:
playing soft music
D:
turning on lights
正确答案:【
closing draperies
;
playing soft music
;
turning on lights
】
4、多选题：The hotel provide turn-down service for
A:VIP guests
B:DND room
C:single room
D:suite room guests
正确答案:【VIP guests;suite room guests】
5、单选题：You need to have additional money for a tip no matter whether there is a delivery service charge.
A:False
B:True
正确答案:【False】
6、单选题：If paying in cash, have the money ready to hand to the steward when he knocks on the door.
A:True
B:False
正确答案:【True】
7、单选题：When you have finished your meal, just call the conference service center to have your tray picked up.
A:False
B:True
正确答案:【True】
8、单选题：Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
A:True
B:False
正确答案:【False】
9、单选题：The callers in hotels can dial the receptionosts or housekeepers directly.
A:False
B:True
正确答案:【True】
10、单选题：A hotel worker is responsible for many different areas of a hotel and is called upon to fix problems as they arise(like a leaking pipe).
A:
room
B:
electrician
C:
maintenance
D:
plumber
正确答案:【
maintenance
】
11、多选题：Most common turn-down service activities are .
A:
wash
B:
playing soft music
C:
closing draperies
D:
turning on lights
正确答案:【
playing soft music
;
closing draperies
;
turning on lights
】
12、多选题：The hotel provide turn-down service for
A:DND room
B:suite room guests
C:VIP guests
D:single room
正确答案:【suite room guests;VIP guests】
13、多选题：Most common turn-down service activities are .
A:
wash
B:
playing soft music
C:
turning on lights
D:
closing draperies
正确答案:【
playing soft music
;
turning on lights
;
closing draperies
】
14、多选题：Most common turn-down service activities are .
A:
closing draperies
B:
wash
C:
turning on lights
D:
playing soft music
正确答案:【
closing draperies
;
turning on lights
;
playing soft music
】
第三章 单元测试
1、单选题：Shark Fin ang Swallow Nest have extraordinary nutitional value.
A:True
B:False
正确答案:【True】
2、单选题：The fork is the main table utensil in China.
A:True
B:False
正确答案:【False】
3、单选题：Foreigeners are not expected to use chopsticks proficiently.
A:False
B:True
正确答案:【True】
4、单选题：The Chinese people are beginning to join in more affluent and knowledgeable dining style.
A:
fast
B:
western
C:
main
D:
easy
正确答案:【
western
】
5、多选题：Table manners such as what or to use are essential in western dining.
A:
folk
B:
napkin
C:
knife
D:
chopsticks
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