见面课：Case Study of Cross-cultural Impact upon Human Resource Management
1、问题:Which one is not the main recruiting methods of Dell ?
A:Employee referral program
B:E-recruiting
C:Internship programs
D:Campus recruitment
正确答案:【Campus recruitment】
2、问题:Which one is the disadvantage of “employee referral program”?
A:Rejections may produce discontent; telling them why you rejected them and what modificatory actions they might take is crucial
B:Knowing a candidate’s strengths and weaknesses
C:Current employees may also be more committed to the company
D:Inside candidates may require less orientation and (perhaps) training than outsiders
正确答案:【Rejections may produce discontent; telling them why you rejected them and what modificatory actions they might take is crucial】
3、问题:Which one is the advantage of “E-recruiting”?
A:Online application recruiting may inadvertently exclude disproportionate numbers of older applicants because fewer of them use the Internet.
B:Using e-recruiting at organizations may involve some legal risks.
C:The risk of cheating and faking has also been increased.
D:It provides organizations with a highly cost effective and efficient means of attract qualified applicants on a global basis, reducing traditional job adverts cost.
正确答案:【It provides organizations with a highly cost effective and efficient means of attract qualified applicants on a global basis, reducing traditional job adverts cost.】
4、问题:Which one is not included in “Job description”?
A:education
B:responsibilities
C: job title
D:the main tasks
正确答案:【education 】
5、问题:Which one is not included in “Person specification”?
A: job title
B:personal skills
C:experience
D:qualifications
正确答案:【 job title】
6、问题: Which one is not the idea that help P & G spans three centuries?
A:leadership
B:citizenship.
C:teamwork
D:innovation
正确答案:【teamwork 】
7、问题:Which one is not included in the recruitment process of P & G?
A:Applicants apply for registration
B:Evaluate the employees’ working ability
C:Development of Recruitment Plan
D:Proposal of job description and recruitment criteria for job openings
正确答案:【Evaluate the employees’ working ability】
8、问题: When you want to submit an application in P&G’s official website, which information you do not need?
A:family members
B:education
C:contact details
D:resume-required
正确答案:【family members】
9、问题:Which one is not included in the hiring procedures of P & G?
A:interviews
B:assessment
C:applicant
D:training
正确答案:【training】
10、问题: Which method is not used in the selection process?
A:personality tests
B:case interviews
C:traditional interviews
D:self-evaluation
正确答案:【self-evaluation】
见面课：Cases of Payment System Designing of Multinationals
1、问题:Which of the following statement is false in respect of human resource planning in Cisco?
A:The model highlights the interest of different stakeholders;
B:It is more concerned with the relationship between employer and employees;
C:Employees are involved in the determining strategic objectives;
D:It doesn’t recognize the influence of situational factors.
正确答案:【It doesn’t recognize the influence of situational factors.】
2、问题:What is Cisco’s selection method for positions related to the managerial or logistic team?
A:Work sampling;
B:Online testing;
C:Interview.
D:Career certification;
正确答案:【Interview.】
3、问题:What is the main purpose of the creation of a new learning and training solution team in Cisco?
A:Meet the learning needs of the company’s core business;
B:Only to provide effective training for employees;
C:To provide managerial skills training for exectives.
正确答案:【Meet the learning needs of the company’s core business;】
4、问题:Which of the following elements is included in the compensation package of expatriate managers?
A:On-going allowances and reimbursements;
B:Benefits;
C:Salary and bonus;
D:All of above.
正确答案:【All of above.】
5、问题:Which of the following is not an employee relationship management strategy in Cisco?
A:To establish an fair and equal culture;
B:To focus on the main host culture;
C:To avoid cultural conflicts.
正确答案:【To focus on the main host culture;】
6、问题:Which of the following stakeholders is not recognized by the mission statement of PepsiCo?
A:Customers;
B:Social pressure groups;
C:Shareholders.
D:Consumers;
正确答案:【Social pressure groups;】
7、问题:Which one of the following is not an aspect of PepsiCo’s water protection and conservation policy?
A:Improve water-use efficiency in direct operations.
B:Minimize water usage despite the production needs;
C:Improve water-use efficiency in agriculture;
正确答案:【Minimize water usage despite the production needs;】
8、问题:What is the primary purpose of PepsiCo’s sustainable agriculture support policy?
A:To gain good reputation for the company;
B:To secure their supply chain into the future;
C:To fulfill the company’s social responsibility;
正确答案:【To secure their supply chain into the future;】
9、问题:What is the main concern of PepsiCo in packaging its’ products?
A:Eye-catching;
B:Luxury;
C:Environment-friendly.
D:Cost-beneficial;
正确答案:【Environment-friendly.】
10、问题:Which one of the following is not an effects of the morally conscious decisions on the company’s bottom line?
A:Motivation;
B:Satisfaction;
C:Collaboration.
D:Gratitude;
正确答案:【Gratitude;】
见面课：Cases of Recruiting and Selecting the International Staff by the Multinationals
1、问题:What kind of training methods does Wal-Mart use?
A:lecture
B:demonstration
C:on-the-job training method
D:case study
正确答案:【on-the-job training method 】
2、问题:Which resource does not belong to the internal resources that Wal-Mart uses in the training process?
A:machines
B:guest lecturers
C:existing leaders and their innovativeness.
D:material
正确答案:【guest lecturers 】
3、问题:What is the way of talent development for organizational managers?
A:on-the-job training
B: special training for new employees
C: internal job rotation
D:Assistant Management Training
正确答案:【Assistant Management Training 】
4、问题:Which one is not the advantages of “Assistant Management Training (AMT)”?
A: It assists to continuous learning.
B: It helps to increase in quality of leadership and operational training.
C: It enhances individual talent and store proficiency.
D: It helps employees know themselves better.
正确答案:【 It helps employees know themselves better.】
5、问题:Which one is not the role of training and development of Wal-Mart?
A:It assists to retain talents due to increase in their satisfaction level with organizational practices.
B:It helps to increases in customer base and market expansion.
C:It is helpful for leaders to improve their leadership ability.
D:It assists to increase in organizational efficacy.
正确答案:【It is helpful for leaders to improve their leadership ability.】
见面课：The Appraisal Methods Used by the Multinationals
1、问题:HUAWEI’s distinctive feature is （）
A:telecommunication equipment
B:the only unlisted company within the top 500 in the world
C:employee stock ownership
D:its worldwide products, solutions and services
正确答案:【employee stock ownership】
2、问题:In Huawei, employees’ payment is based on （）
A:seniority
B:length of work
C:contribution and responsibility
D:difficulty of task
正确答案:【contribution and responsibility】
3、问题:Which one is NOT the principle in the compensation management in HUAWEI?
A:the principle of incentive for employees
B:the principle of economy
C:the principle of equity at home
D:the principle of internal competitiveness
正确答案:【the principle of internal competitiveness】
4、问题:The adjustment of HUAWEI internal shares have nothing to do with（）
A:braveness
B:responsibility
C:ability
D:effort
正确答案:【braveness】
5、问题:Which of the following sentences is true？
A:When it comes to compensation fairness, priority will be given to internal competition.
B:In HUAWEI’s sales and logistics departments, more emphasis is placed on future salary.
C:The compensation management system in HUAWEI is the same as China’s traditional high-technology enterprises.
D:HUAWEI’s compensation management system may put the company under heavy pressure.
正确答案:【HUAWEI’s compensation management system may put the company under heavy pressure.】
6、问题:In 2010 Ford sold Volvo to（）
A:Mazda
B:Aston Martin
C:Tata Motors
D:Geely Automobile
正确答案:【Geely Automobile】
7、问题:（）allowance usually covers the cost of supplementary expenses arising when moving from one country to another.
A:Separation
B:Hardship
C:Clothing
D:Relocation
正确答案:【Relocation】
8、问题:Ford’s expatriate remuneration dose NOT cover （） .
A:physical condition insurance
B:communication expenses
C:home leave
D:educational expenses
正确答案:【communication expenses】
9、问题:Which of the following statement is true?
A:Location affects the frequency of home leave.
B:Companies will pay for the children of expatriates to be educated in the home country.
C:Holiday only means public holidays.
D:The cost of private medical care is same in every country.
正确答案:【Location affects the frequency of home leave.】
10、问题:Which one is the advantage of Market rate approach?
A:it is preferred when the assignment is likely to be short-term.
B:It is administratively simpler than the balance sheet.
C:It can rarely be applied if the employee is moving from a high-to a lower-paying country.
D:It discourages repatriation.
正确答案:【It is administratively simpler than the balance sheet.】
第一章 单元测试
1、单选题：In , strategic and operational decisions are decentralized to the separate business units and management within the individual countries.
A:
global strategy
B:
international strategy
C:
multi-domestic strategy
正确答案:【
multi-domestic strategy
】
2、单选题：believes that local nationals are in the best position to work in the branch companies. Local culture and customs are highly respected.
A:
The polycentric policy
B:
The Geocentric mode
C:
The ethnocentric policy
正确答案:【
The polycentric policy
】
3、单选题：are the employees who are not from home country/host country but are employed at subsidiary or corporate headquarters.
A:Host country employees
B:Third country employees
C:Home country employees
正确答案:【Third country employees】
4、单选题：We adopt to analyze the external environment of an organization.
A:PESTEL model analysis
B:SWOT analysis
C:Five Forces Model
正确答案:【PESTEL model analysis】
5、多选题：What are the objectives of HRM?
A:Build greater employee commitment to the organization.
B:Help the organization to carry out the corporate strategy.
C:Increase staff turnover and absenteeism.
D:Create a better working environment and a flatter and more flexible organization capable of responding more quickly to change.
E:Provide high-quality employees for the organization and improve their productivities.
正确答案:【Build greater employee commitment to the organization.
;Help the organization to carry out the corporate strategy.
;Create a better working environment and a flatter and more flexible organization capable of responding more quickly to change.
;Provide high-quality employees for the organization and improve their productivities.】
6、多选题：What are the differences between international and domestic human resource management?
A:The employees are different.
B:The responsibilities of HR department in a multinational firm are more complex.
C:The business strategies are different.
D:The organization locations are different
E:The management environment has changed
正确答案:【The employees are different.
;The responsibilities of HR department in a multinational firm are more complex.
;The business strategies are different.;The organization locations are different
;The management environment has changed】
7、判断题：Human resource management viewed employees as a cost and regarded payment and coercion as the major motivational methods.
A:错
B:对
正确答案:【错】
8、判断题：Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.
A:对
B:错
正确答案:【对】
9、判断题：An American MNC which has a subsidiary at India employs a French person as the CEO to the subsidiary, the Frenchman employed is a home country employee.
A:对
B:错
正确答案:【错】
10、判断题：The strategic human resource management is the strategic approach to the effective management of people in an organization, so that it helps the business to gain the competitive advantages.
A:对
B:错
正确答案:【对】
第二章 单元测试
1、单选题：In cross-cultural training process, social adaptation can be affected by a number of factors including culture distance, communication and individual variables, such as .
A:interactions with home culture
B:interactions with the host culture
C:eagerness to go back
正确答案:【interactions with the host culture
】
2、单选题：For companies in high power distance cultures, top managers often prefer to use subjective decisions to assess .
A:time
B:people
C:jobs
正确答案:【people
】
3、单选题：Culture is made up of basic assumptions and , policies, procedures and behavioral conventions that are shared by a group of people.
A:habits and hobbies
B:beliefs and values
C:living conditions
正确答案:【beliefs and values】
4、单选题：In the high uncertainty avoidance cultures, jobs are defined in specific details avoid ambiguities. Dynamic work assignments are not preferred but are often favored.
A:short-term job requirements
B:unsure requirements
C:long-lasting job requirements
正确答案:【long-lasting job requirements
】
5、多选题：People in high certainty avoidance country, such as Japan, often have systems linked to seniority and internal equity.
A:
centralized systems
B:
flexible systems
C:
decentralized systems
D:
fixed systems
正确答案:【
centralized systems
;
fixed systems
】
6、多选题：In collectivistic or high power distance cultures countries, promotion decisions is basicallymade more on than task-related outcomes.
A:in-group favoritisms
B:competencies
C:teamwork facilitation
D:harmonious interpersonal relations
E:loyalty and positive attitude towards superiors
正确答案:【in-group favoritisms;teamwork facilitation
;harmonious interpersonal relations
;loyalty and positive attitude towards superiors】
7、判断题：According to Edward T. Hall, culture is like an iceberg, 10 percent of which is to observe, understand and repeat.
A:错
B:对
正确答案:【错】
8、判断题：In high uncertainty avoidance culture, like Japan, external recruitment is preferred to internal recruitment.
A:对
B:错
正确答案:【错】
9、判断题：In cross-cultural training process, language can have a important impact on social adaptation.
A:错
B:对
正确答案:【对】
10、判断题：Hofstede proposes culture is like an onion, having a set of four layers and each layer is independent from each other.
A:对
B:错
正确答案:【错】
第三章 单元测试
1、单选题：The results of the Hawthorne test shows that the most important factor affecting production efficiency is at work.
A:working conditions
B:treatment
C:human relations
正确答案:【human relations】
2、单选题：Which of the following statements about Maslow’s hierarchy of needs is true?
A:The five kinds of needs are like a ladder and raised from low to high step by step, and this order is completely fixed.
B:A person may not have several needs in the same period.
C:In general, if the needs of a certain level are relatively satisfied, it will be developed to a higher level.
正确答案:【In general, if the needs of a certain level are relatively satisfied, it will be developed to a higher level.
】
3、单选题：believes that workers do not have ambition and do not like work. Whenever possible, they will shirk responsibility.
A:Theory Z
B:Theory Y
C:Theory X
正确答案:【Theory X】
4、单选题：Employees in take on managerial roles and help better the company rather than oversee apprentices like in the mentor stage.
A:
Apprentice Stage
B:
Establishment Stage
C:
Sponsor Stage
正确答案:【
Sponsor Stage
】
5、多选题：are content-based human resource motivational theories.
A:Maslow’s hierarchy of needs
B:Adams’s theory of fairness
C:Scientific management theory
D:Vroom’s theory of expectations
E:Hertzberg’s two-factor theory
正确答案:【Maslow’s hierarchy of needs
;Scientific management theory;Hertzberg’s two-factor theory】
6、多选题：Maslow’s hierarchy of needs include .
A:Esteem needs
B:Physiological needs
C:Security needs
D:Communication needs
E:Self-actualization needs
正确答案:【Esteem needs
;Physiological needs
;Security needs
;Communication needs
;Self-actualization needs】
7、判断题：Motivation is an employee’s desire to perform their role. It often linked to the outcome and any reward.
A:对
B:错
正确答案:【对】
8、判断题：One of the principles in the Taylor’s scientific management theory is that managers should scientifically select and train workers.
A:错
B:对
正确答案:【对】
9、判断题：When employees are dissatisfied with work, they often complain about motivational factors such as company policies, relationships, working conditions and so on.
A:对
B:错
正确答案:【错】
10、判断题：The goal-setting theory concentrates on effort-performance relationship, performance-reward relationship, rewards-personal goals relationship.
A:错
B:对
正确答案:【错】
第四章 单元测试
1、单选题：which of the following is not the step of the selection of expatriates?
A:evaluate the candidate’s personal traits
B:the decision should be granted by the committee
C:face to face interview
D:assessment centers
正确答案:【face to face interview
】
2、单选题：could be traditional called “temporaries” hired from an agency, leased or rented managers or specialists, or a whole task or project completed by an external firm?
A:Host-country nationals
B:Outsourced employees
C:Domestic internationalists
D:Parent-country nationals
正确答案:【Outsourced employees】
3、单选题：Which of the following is the traditional types of international employees?
A:employees on long-term or short-term business trips on foreign postings
B:domestic internationalists
C:third-country nationals
D:international commuters
正确答案:【third-country nationals
】
4、单选题：To become successful expatriates, one needs to have the ability to ______.
A:prudent decision-making skills
B:handle the homesick well
C:deal with different things depending on others
D:avoid cultural shock
正确答案:【prudent decision-making skills】
5、多选题：What are the functions of expatriates?
A:network builders
B:transferring competence and knowledge
C:an agent of socialization
D:an agent of indirect control
正确答案:【network builders
;transferring competence and knowledge;an agent of socialization
】
6、多选题：What can affect expatriates to adapt to the new environment?
A:
belief in the mission
B:
managerial skills
C:
interpersonal skills
D:
support of and understanding from the family
正确答案:【
belief in the mission
;
managerial skills
;
interpersonal skills
;
support of and understanding from the family
】
7、判断题：International commuters means those employees who typically live in their home countries but regularly commute to specific foreign countries to perform some aspect of their work.
A:对
B:错
正确答案:【对】
8、判断题：Expatriates with behavioral flexibility can be easier to be accustomed to the job in general.
A:对
B:错
正确答案:【对】
9、判断题：Third-country nationals, which refers to the citizens of a country other than the parent country or the country of the subsidiary to work in one of its foreign subsidiaries.
A:对
B:错
正确答案:【对】
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