第一章 单元测试
1、单选题：Which of the following factors is not the necessary factor in a resume? ( )
A:education
B:skills and qualifications
C:family background
D:personal information
正确答案:【family background】
2、单选题：Which of the following behaviors is proper? ( )
A:keeping silent if the employer is having a phone call.
B:not sitting down unless being invited
C:making eye contact with the employee
D:doing whatever you want.
正确答案:【doing whatever you want.】
3、单选题：Which one is not true when answering questions during an interview?( )
A:keeping your answers short
B:not asking the employers any questions
C:feeling free to turn the questions to the employer
D:being polite and friendly
正确答案:【not asking the employers any questions】
4、多选题：When we have an interview , we could greet the interviewer . ( )
A:saying nothing
B:with a firm handshake
C:saying whatever we want.
D:with a small talk
正确答案:【with a firm handshake;
with a small talk】
5、多选题：When having an interview, which of the following behavior are proper? ( )
A:avoiding eye contact
B:dressing miniskirts
C:arriving a little bit early or at least on time
D:smiling and being polite
正确答案:【arriving a little bit early or at least on time;
smiling and being polite】
6、判断题：When having an interview, we need to arrive on time, look professional and dress properly. ( )
A:错
B:对
正确答案:【对】
7、判断题：We do not need to make eye contact with the employer when answering their questions.( )
A:错
B:对
正确答案:【错】
8、判断题：Leaving a good first impression to the employer is very important during the job interview.( )
A:错
B:对
正确答案:【对】
9、判断题：After the interview, it is not necessary to send a thank-you-note. ( )
A:对
B:错
正确答案:【错】
10、判断题：If you need to take a moment to think about the questions, remember to avoid the pet phrases. ( )
A:错
B:对
正确答案:【对】
第二章 单元测试
1、多选题：Which of following topics you can discuss in small talk ? ( )
A:Holidays
B:Illness
C:Food and drinks
D:Transport
正确答案:【Holidays;
Food and drinks;
Transport】
2、多选题：Accounting department is responsible for ( )
A:Reviewing finances
B:Planning finances
C:Accounting finances
D:Auditing finances
正确答案:【Planning finances;
Accounting finances;
Auditing finances】
3、判断题：Human resources department is responsible for recruiting the right people with the required skills, qualifications and experience. ( )
A:对
B:错
正确答案:【对】
4、判断题：Marketing is concerned with fulfilling customers’ needs at the right price. ( )
A:对
B:错
正确答案:【对】
5、判断题：Human resources department is responsible for interacting with customers regarding inquires, complains and orders. ( )
A:错
B:对
正确答案:【错】
6、判断题：Human resources department is responsible for determining the salary and wages of different positions in the company. ( )
A:对
B:错
正确答案:【对】
7、判断题：The officers’ meeting is the authority of the company.( )
A:错
B:对
正确答案:【错】
8、判断题：Small talk is light , formal conversation.( )
A:对
B:错
正确答案:【错】
9、判断题：Small talk is vital for a situation where silence would be awkward and uncomfortable, but where in-depth and personal conversations would be inappropriate.( )
A:错
B:对
正确答案:【对】
10、判断题：You can ask a close-ended question in small talk ( )
A:错
B:对
正确答案:【错】
11、单选题：In telephone communication, information is delivered by ( ).
A:facial expressions
B:body language
C:all of the above
D:verbal information
正确答案:【verbal information】
12、单选题：Which is not necessary to write down when taking a message? ( )
A:name of the recipient
B:duration of the conversation
C:name and company of the caller
D:Purpose of the caller
正确答案:【duration of the conversation】
13、单选题：Which of the following is proper in telephone communication? ( )
A:Pick up the telephone within 3 rings.
B:Speak as loudly as you can to make you heard.
C:Answer the call in noisy street.
D:Hang up whenever you want.
正确答案:【Pick up the telephone within 3 rings.】
14、多选题：“ ( )”indicates that the speaker wants to finish the conversation.
A:Thank you.
B:Good morning. This is Alice.
C:What can I do for you?
D:It is nice to talk to you.
正确答案:【Thank you.;
It is nice to talk to you.】
15、多选题：What can you do to avoid mistakes while taking a message for other? ( )
A:Read information back to the call.
B:Ask the caller to repeat.
C:Ask the caller to spell names.
D:Skip anything that you miss.
正确答案:【Read information back to the call.;
Ask the caller to repeat.;
Ask the caller to spell names.】
16、多选题：A telephone conversation usually start with ( ).
A:Thanks for calling.
B:Wait a minute, please.
C:Sales department. What can I do for you?
D:Good morning. This is Alice. May I speak to Linda?
正确答案:【Sales department. What can I do for you?;
Good morning. This is Alice. May I speak to Linda?】
17、判断题：The only difference between face-to-face communication and telephone communication is that both of the speakers cannot see each other. ( )
A:对
B:错
正确答案:【错】
18、判断题：Try to speak in elegant and fluent language over the phone to show your language proficiency .( )
A:对
B:错
正确答案:【错】
19、判断题：You should write as quickly as possible to catch every single word by the speaker while taking a message.( )
A:对
B:错
正确答案:【错】
20、判断题：If you dialed a wrong number, you can directly hang up to avoid embarrassment.( )
A:错
B:对
正确答案:【错】
21、单选题：Did you see the notice that is being________ in the office? ( )
A:circulating
B:circulation
C:circulated
D:circulate
正确答案:【circulated】
22、单选题：It’s so_______ that I feel it’s just a waste of time. ( )
A:efficient
B:inefficient
C:unefficient
D:efficience
正确答案:【inefficient】
23、单选题：At least people are______, and we did put together some useful proposals last season. ( )
A:communiacte
B:communication
C:communicated
D:communicating
正确答案:【communicating】
24、单选题：In your meeting invitation, clearly state_______. （）
A:profile of the company
B:content of the meeting
C:price of participating the meeting
D:the agenda of the meeting
正确答案:【the agenda of the meeting】
25、单选题：The agenda should_____ the order of items and an estimated amount of time for each item.（）
A:indication
B:indicate
C:indicated
D:indicting
正确答案:【indicate】
26、单选题：If more than one person is going to ______ during the meeting, the agenda should indicate whose turn it is to “have the floor”. ( )
A:to speak
B:speak
C:speaking
D:spoken
正确答案:【speak】
27、单选题：In some cases, it may be used to forward the agenda to ______（attend）before the meeting. ( )
A:attendees
B:attender
C:attendee
D:attend
正确答案:【attendees】
28、单选题：What are the _______for the equipment? （）
A:requiring
B:requirements
C:requirement
D:require
正确答案:【requirements】
29、多选题：A meeting agenda includes elements such as ______.( )
A:title of the meeting
B:people who attend the meeting
C:the time and place
D:the order of the events to occur in the meeting
正确答案:【title of the meeting;
people who attend the meeting;
the time and place;
the order of the events to occur in the meeting】
30、多选题：Which of the following expressions is correct?( )
A:Points in discussion of the minutes should be impersonal.
B:Points in discussion will usually proceed “The following points were raised in discussion” and will then set out, in separate paragraphs or in point form.
C:The opening statement of a minutes contains the reasons advanced in the meeting for the decision.
D:The sole purpose of the opening statement is to make the subsequent discussion intelligible without reference to other documents.
正确答案:【Points in discussion of the minutes should be impersonal. ;
Points in discussion will usually proceed “The following points were raised in discussion” and will then set out, in separate paragraphs or in point form.;
The sole purpose of the opening statement is to make the subsequent discussion intelligible without reference to other documents.】
31、多选题：Which one of the follwing expressions is correct?( )
A:Meetings are work, just as in any other work activity. Therefore, the more preparation you have done, the better the results you can expect.
B:In your meeting invitation, list the action items and request that attendees come prepared to address these issues.
C:People will be more likely to participate in a meeting, by asking questions or offering feedback, if they know what is going to be covered.
D:In order to keep the meeting on task and within the set amount of time, it is important to have an agenda.
正确答案:【Meetings are work, just as in any other work activity. Therefore, the more preparation you have done, the better the results you can expect.;
In your meeting invitation, list the action items and request that attendees come prepared to address these issues.;
People will be more likely to participate in a meeting, by asking questions or offering feedback, if they know what is going to be covered. ;
In order to keep the meeting on task and within the set amount of time, it is important to have an agenda.】
32、判断题：The best way to call a meeting is to inform each participant individually by phone.（）
A:错
B:对
正确答案:【错】
33、判断题：When organising a meeting, do remember to plan ahead before sending out the meeting notification.（）
A:对
B:错
正确答案:【对】
34、判断题：When organising a meeting, make sure that all interested parties are invited.( )
A:错
B:对
正确答案:【对】
35、单选题：Do you have anything______?( )
A:declaring
B:to declared
C:declared
D:declare
正确答案:【to declared】
36、单选题：Do I have to pay duty______ it?( )
A:in
B:at
C:on
D:for
正确答案:【on】
37、单选题：Well, would you mind ________your suitcase?( )
A:opening
B:opened
C:open
D:to open
正确答案:【opening】
38、单选题：I’d like______ a room for two nights.( )
A:to book
B:booked
C:booking
D:book
正确答案:【to book】
39、单选题：I’m very sorry we can’t help you_____ this occasion. Thank you for calling.( )
A:in
B:for
C:at
D:on
正确答案:【on】
40、单选题：All the single rooms _____ the park have been booked.( )
A:to overlook
B:overlook
C:overlooking
D:overlooked
正确答案:【overlooking】
41、多选题：Business travel requires careful preparation. Specifically, you need to take care of the following items:( )
A:Claim expenses.
B:Keep time.
C:Pack smartly.
D:Learn culture.
正确答案:【Claim expenses.;
Keep time.;
Pack smartly.;
Learn culture.】
42、多选题：Which one of the following belongs to the tips of hotel check-out?( )
A:Do a complete sweep of the room.
B:When checking out, be sure to review your entire bill.
C:Take your time packing before you check out.
D:Don’t leave a tip.
正确答案:【Do a complete sweep of the room. ;
When checking out, be sure to review your entire bill. ;
Take your time packing before you check out.】
43、判断题：Brush up on table manners and the basics of business etiquette before you go. This may help you avoid inappropriate behavior in a different culture. （）
A:错
B:对
正确答案:【对】
44、判断题：If you’re pressed for time, you can’t always call the front desk and request a late check out, which will often buy you another hour.( )
A:错
B:对
正确答案:【错】
45、判断题：Check that all of the charges are exact, and make sure you have a paper statement or receipt to walk away with.( )
A:对
B:错
正确答案:【对】
46、单选题：State Grid Corporation of China (SGCC) was established______December 29th, 2002.( )
A:in
B:at
C:for|
D:on
正确答案:【on】
47、单选题：About how to make an effective company presentation, which one is not correct ? ( )
A:Speak with passion
B:Make a first good impression
C:Keep confident
D:A long introduction
正确答案:【A long introduction】
48、多选题：A general overview of a company usually includes________.( )
A:business scope
B:founding time, headquarter and so on
C:nature of business
D:position in a specific business area
正确答案:【business scope;
founding time, headquarter and so on;
nature of business;
position in a specific business area】
49、多选题：How to keep confident while making an effective company presentation?( )
A:Tell yourself you can do it and that you are more qualified than any member of the audience to give this presentation.
B:Remember careful preparation provides the solid ground you need to support your self-confidence.
C:To have faith in yourself and your message, explore all phases of your subject and ask yourself how your talk will help the audience to get what they want.
D:You must be inspired by the deep belief that you can succeed.
正确答案:【Tell yourself you can do it and that you are more qualified than any member of the audience to give this presentation.;
Remember careful preparation provides the solid ground you need to support your self-confidence.;
To have faith in yourself and your message, explore all phases of your subject and ask yourself how your talk will help the audience to get what they want. ;
You must be inspired by the deep belief that you can succeed.】
50、判断题：It is advised to start the company profile with a focused introduction that reflects the management style.( )
A:对
B:错
正确答案:【对】
51、判断题：In a company profile, try to make use of idioms and phrases.( )
A:错
B:对
正确答案:【错】
52、判断题：We needn’t to keep the business profile up-to-date.( )
A:错
B:对
正确答案:【错】
53、判断题：Write the Company History in Chronological Order is necessary for a company profile.( )
A:错
B:对
正确答案:【对】
54、判断题：We needn’t to keep a clear format throughout while crearting a company profile.( )
A:对
B:错
正确答案:【错】
55、判断题：Anticipate what your audience wants to know. Once you know their need, you can figure out how to “sell” the benefits of your topic to them.( )
A:错
B:对
正确答案:【对】
56、判断题：You don’t need to give the customers the actual price when you sell a product. ( )
A:对
B:错
正确答案:【错】
57、判断题：In order to get the best buy, customers like to shop around before making up their mind, so you need to compare your products with your competitors or the last generation in your introduction ( )
A:错
B:对
正确答案:【对】
58、判断题：You need to use the comparative or superlative, when you compare two things or more than two things( )
A:错
B:对
正确答案:【对】
59、判断题：In order to make a great sale, the seller can sugar-coat the products. ( )
A:错
B:对
正确答案:【错】
60、多选题：When you make a product introduction, which of following information you need to talk? ( )
A:Discount
B:Color
C:After-sales service
D:Price
正确答案:【Discount;
Color;
After-sales service;
Price】
61、多选题：Which of the following words can be used to describe appearance? ( )
A:Stylish
B:Elegant
C:Washable
D:Small
正确答案:【Stylish;
Elegant;
Small】
62、多选题：Which of following words can be used to describe quality and performance ( )
A:Sound-proof
B:Battery-operated
C:Small
D:Waterproof
正确答案:【Sound-proof;
Battery-operated ;
Waterproof】
63、多选题：When you compare your products with your competitors or last generation, you may use__( )
A:Our latest cellphone is much lighter and slimmer than its competitor.
B:Compared with its last generation, the new model is smaller, lighter and its design is more people-friendly
C:Compared with other competing products, ours looks better and is lower in price.
D:It is competitively priced.
正确答案:【Our latest cellphone is much lighter and slimmer than its competitor.;
Compared with its last generation, the new model is smaller, lighter and its design is more people-friendly ;
Compared with other competing products, ours looks better and is lower in price.】
64、多选题：Which of following words you can use to describe the style of a product? ( )
A:Stylish
B:Washable
C:Distinctive
D:Elegant
正确答案:【Stylish;
Distinctive ;
Elegant】
65、多选题：When you purchase a new product, what would you know about it before purchase? ( )
A:How many colors does it come in?
B:What does the guarantee cover?
C:How long/wide/high is it?
D:What’s it made of ?
正确答案:【How many colors does it come in?;
What does the guarantee cover?;
How long/wide/high is it?;
What’s it made of ?】
66、多选题：If the guest has an appointment in advance, you need to ____. ( )
A:let the guest go directly into your boss’s office
B:allow the guest in and show him the direction.
C:if you are not busy, you can accompany the visitor to your boss’s office
D:confirm by checking the record first
正确答案:【allow the guest in and show him the direction.;
if you are not busy, you can accompany the visitor to your boss’s office;
confirm by checking the record first】
67、多选题：The typical procedure of receiving visitors including_____.( )
A:extending your greeting
B:registering
C:conforming the appointment
D:talking with the clients
正确答案:【extending your greeting;
registering;
conforming the appointment】
68、多选题：When receiving visitors as the receptionist, you should be_____.( )
A:polite
B:patient
C:prepared
D:professional
正确答案:【polite;
patient;
prepared;
professional】
69、多选题：You need to figure out the following details from your guest before receiving visitors at the airport_______. ( )
A:when and where does he get on board?
B:How long is the journey?
C:How’s the weather condition?
D:What’s his flight number?
正确答案:【when and where does he get on board?;
How long is the journey?;
How’s the weather condition? ;
What’s his flight number?】
70、多选题：After meeting your client at the airport, a small talk is necessary following the greeting. You can say:_______. ( )
A:How do you think about the contract?
B:How was your trip going?
C:Are you feeling any jet lag?
D:Is this your first trip to China?
正确答案:【How was your trip going?;
Are you feeling any jet lag?;
Is this your first trip to China?】
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